Privacy Policy

1. Information We Collect

We collect information you provide directly to us as well as certain information collected automatically when you use our website.

Information you provide

• Contact details: your name, phone number, email address, and service address.
• Service information: details about your plumbing issue, appointment preferences, and job history.
• Communications: messages you send through our contact form, email, phone, or text.
• Billing information: payment details needed to process payment. Card and bank details are handled by our third-party payment processors and are not stored by us in full.

Information collected automatically

• Usage data: pages viewed, time on site, referring pages, and approximate location derived from your IP address.
• Device data: browser type, device type, and operating system.
• Cookies and similar technologies used for site functionality and analytics.

2. How We Use Your Information

• Respond to your inquiries and schedule service appointments.
• Provide, perform, and follow up on plumbing services and estimates.
• Process payments and maintain billing records.
• Send service updates, appointment reminders, and, with your consent, promotional messages.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We do not sell your personal information. We may share information in these limited situations:

• Service providers such as payment processors, scheduling, analytics, and IT providers who work on our behalf under confidentiality obligations.
• Legal and safety: when required by law, subpoena, or to protect the rights, property, or safety of our company, customers, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can set your browser to refuse cookies or alert you when cookies are being sent. Some site features may not function properly if cookies are disabled. Third-party analytics providers may collect information about your activity on our site and other sites over time.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, maintain business and tax records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please contact us immediately if you believe your information has been compromised.

7. Your California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Subject to certain exceptions, you have the right to:

• Know what personal information we collect, use, or disclose.
• Request deletion of your personal information.
• Request correction of inaccurate personal information.
• Opt out of the "sale" or "sharing" of personal information. We do not sell your personal information.
• Not be discriminated against for exercising your privacy rights.

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling a request, and an authorized agent may submit a request on your behalf with proof of authorization.

8. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Our website does not currently respond to DNT signals. You can manage tracking through your browser settings and available opt-out tools.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

10. Third-Party Links

Our website may link to third-party sites, such as review platforms and social media. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.